Grand Hyatt Tokyo Hotel

The location of the hotel was excellent, located in a high-class area with a mall connected to it. It was also very close to the Roppongi metro station, making it easy to explore Tokyo. the rooms were spacious and exceeded my expectations, even for a family of three. Additionally, the staff provided exceptional service and were friendly and helpful throughout our stay.

The hotel is conveniently located close to the Metro, making it easy to navigate around the city. It is also situated next to Roppongi Hills shopping mall, providing easy access to a variety of shops and boutiques. Additionally, the hotel is on top of restaurants, offering guests a range of dining options right at their doorstep.

The gym facilities could use some improvement in terms of equipment variety.

Clean rooms, helpful and friendly staff, great location in Roppongi, amazing service, comfortable rooms.

No issues.

Conveniently located near a park and shopping center, with easy access to transportation. Spacious rooms, clean, and well-maintained. Friendly and helpful staff. Good facilities including a pool with lanes for swimming. Great views of the city lights from higher floors.

This luxury hotel has exceeded my expectations and provided me with exclusive amenities that I needed. the service was exceptional, the spa was great , in-room breakfast was served promptly, the restaurant's menu offered special diet options, and there were private facilities that I could use. the location was ideal for my needs as this hotel was close to everything that I wanted to see and do.

The price of this hotel did not match its value and there were other options available. I can confidently say that the positives of this hotel outweighed this minor issue.

We were blown away by the impeccable service at Grand Hyatt. From the moment we checked in, the staff went above and beyond to make our stay memorable. The concierge services were outstanding, providing us with valuable information about Tokyo, making reservations, and giving clear directions.

Although we were disappointed that our room didn't have a view, it was still surprisingly quiet despite being close to the street. The room itself felt slightly outdated in terms of decor, but it was exceptionally clean, spacious, and well laid out.

The hotel is conveniently located near the subway station, making it easy to explore the city. It is also situated in the vibrant Roppongi area, with plenty of restaurants and shops nearby. The rooms are spacious and well-appointed, offering a comfortable stay. The bathroom amenities are top-notch, with an amazing shower/bath experience. The staff is incredibly accommodating and provides excellent customer service. The breakfast buffet is delicious, with a wide variety of options to choose from.

The view from some of the rooms may be obstructed by nearby office buildings, limiting the panoramic scenery that can be enjoyed from the windows.

The room was spacious and comfortable, with a nice view from the window. the hotel's location was convenient, with plenty of restaurants and shops nearby. the staff at the concierge desk were helpful in providing recommendations for local attractions.

The check-in process was extremely slow, even though I was a member of their loyalty program. the staff at the front desk were not very welcoming or friendly.

Convenient location near residential areas and Aoyama. Excellent staff and service. Great views from high floors. Pool has proper lanes for laps. Comfortable beds. Accessible to hot spots in Tokyo via Hibiya Line. Nice restaurants within and around. Shuttle bus available from Narita airport. Centrally located in Roppongi Hills. Fantastic breakfast. Friendly and attentive staff.

The location of this hotel was perfect for me. It is conveniently situated on a main subway line, making it easy to access many of the sights I wanted to visit in this city. Additionally, it is on top of a subway station that is just three stops away from the central Ginza district. The cleanliness of the hotel was exceptional, and the facilities provided were top-notch. The staff was friendly and helpful, providing excellent service throughout my stay.

Nothing at all.

Luxury hotel, great location, stunning view, excellent staff, wonderful room maintenance, outstanding choice of bars and restaurants.

Nothings.